"The biggest challenge was
to get the right team in place," he recalls.
"It was also how well you raised resources
and utilized resources." Data Quest magazine
declared iSeva the best company to work for during
2004 and 2005.
In 2006, he merged iSeva with
'e4e.' As President of India Operations of 'e4e,'
Tewari is a member of the 14-strong management
team of the company that prides on being a global
business services company. The company, with 3,500
employees, helps its clients to grow their businesses
in the areas of financial, technology and healthcare
services. It was established in 2000 by three
entrepreneurs including Somshankar Das, who is
the company's President and Chief Executive Officer.
With headquarters in the US, the company has regional
offices in Scotland, UK and India.
Partnering with clients
"We want to be business
partners for our clients," Tewari says. "That
is the single most important principle for us."
He expects the company to record a 40 per cent
growth this year, and double its size in a couple
of years. Integrity is high up among the company's
principles. Tewari points to the examples of TCS,
Infosys, and Wipro, to back up his point that
the value of integrity has significantly changed
in India in the last 20 years. Of course, the
global system has also helped.
Integrity, he says, means doing
what you say. Integrity plays a significant role
in building a good rapport with clients by not
hiding the bad news from them.
On the responsibility of higher
executives, he notes: "As people look up
to you, you have to live up to a certain standard."
Employees consider how well the head of an organization
reflects the company's values. Small wonder, Data
Quest magazine has rated e4e number 1 in terms
of employee satisfaction this year.
Asked about promoting IT in other
cities across India, he says Bangalore's success
does not necessarily mean it could be repeated
elsewhere. Instead, each city should build on
its inherent strengths, like the textile industry
in Ahmedabad and the diamond industry in Surat.
"Innovation can be in any field, and not
only in IT," he adds.
With the boom in opportunities
in India, the ambitious no longer want to go to
the US. In 1993, upto 70% students from his alumni
IIT Kanpur went abroad for higher education, but
in the current year only 5% students have. Tewari
feels the current trend in globalization and its
acceptance in India has helped the country to
emerge not only as a key outsourcing market but
also as a market for products.
India's BPO edge
Asked about the threats to India's
share in the BPO market from various countries,
he says he does not see a problem at all. He believes
that India's edge in English education over others,
and its early entry into the outsourcing market,
will help the country to retain its dominance
in the years ahead, even if its share comes down.
In fact India's general economic
growth has put the country on track to becoming
a super-power by 2020. Tewari says only people's
lack of faith in themselves can slow down the
Having made Bangalore his home
for the past seven years, Tewari says: "I
have been to many cities. I believe Bangalore
is one of the best cities to be in. Bangalore
has the right balance in terms of pace."
What particularly impresses him is the kind of
energy Bangalore shows, something "unheard
of anywhere in the world." People are industrious
in their respective fields which is one of the
reasons why Bangalore is so developed and has
become the land of opportunities.
Back to work-life balance. Tewari
says his company e4e takes employees out of their
daily grind. "Working long hours does not
necessarily mean working smart. If you enjoy whatever
you are doing either in the work place or at home,
then you will be a happier person."
As for himself, he is happy watching
cricket and movies. He also loves reading. In
any case, he enjoys playing with his little son
for two hours every morning before leaving for